West Star Aviation’s Dedicated Mobile Response Team (MRT) Takes Full Service To The Next Level.
West Star Aviation is dedicated to providing a full range of capabilities in order to provide customers with a truly full-service experience. With four full-service MRO locations at KALN, KGJT, KCHA and KPCD, as well as a network of satellite locations across the country, West Star’s dedicated Mobile Response Team allows the company to take “full service” to the next level.
Rapid, skilled assistance for AOG events across all makes and models of business jets: that’s what West Star Aviation and its AOG Mobile Response Teams (AOG/MRTs) offer clients throughout the continental United States 24/7, 365 days a year, all by calling 1-855-638-5381. MRT services are even accessible with one touch through the West Star Aviation “Connect With Experience” mobile app for iPhone and Android devices - now available in the iTunes and GooglePlay app stores.
“Speed of reaction is key to getting grounded business jets back into the air fast,” said John Mansfield, West Star’s Manager of Satellite Operations and MRT. “When you call us for help with an AOG event, our knowledgeable technicians learn as much as they can from you to diagnose the problem immediately, then send an AOG/MRT, tooling and parts by air or van; whatever is faster.”
(West Star Aviation can provide the same on-premises support for scheduled aircraft maintenance and other non-events. It all depends on what the operator needs.)
In offering AOG/MRT support, West Star Aviation employs highly skilled technicians with a depth and breadth of experience across all business jet makes and models. With a respected reputation as an MRO going back to 1947, the company has solid relationships with parts suppliers, OEMs, and other MROs.
An example of West Star in action: a F2000 business jet operated by Rich Products went AOG in Wisconsin Rapids, Wisconsin with an APU problem. West Star’s AOG/MRT went to the site and installed a rental APU on the F2000.
A few weeks later, when the original APU had been fixed, this same team went to Rich Products’ home base in New York where they swapped out the rental unit for the original APU. “The West Star AOG/MRT did a great job for us,” said Rich Products’ Bruce King.
“The next time you confront an AOG event with your business jet, call West Star Aviation,” said Mansfield. “You can count on us. We’ll get you flying again in no time.”
In addition to its primary facilities in East Alton, IL; Grand Junction, CO; Chattanooga, TN; and Perryville, MO, West Star Aviation also maintains satellite facilities at Aspen-Pitkin County Airport in Aspen, CO; Chicago Executive Airport in Chicago, IL; Centennial Airport in Denver, CO; Conroe-North Houston Regional Airport in Houston, TX; Minneapolis/St. Paul International Airport in Minneapolis, MN and Scottsdale Airport in Scottsdale, AZ.
The company also provides complete FBO services for transient aircraft at its East Alton and Grand Junction facilities. West Star Aviation is an industry leader in technical experience and expertise while providing world-class customer services in all the organization’s divisions.